Reference

How We Handle Your Privacy

We collect what we need to run your account and process payments through bKash, Nagad and Rocket. This policy covers what data we gather, how we use it, and the controls you have over your information.

Account & login dataPayment transaction recordsDevice & browser detailsContact preferencesVerification documents

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POLICY CONTACT

How to Reach Us About Privacy

If you have questions about how we handle your data, want to update your contact details, or need to request account information removal, reach out through any of these channels. Our team handles privacy requests during support hours and typically responds within one business day.

Live Chat Open the chat bubble in your account dashboard to speak with a support agent about data access requests, privacy questions, or account information updates. Available during active support hours for fastest response.

Email Support Send your privacy inquiry to our support email listed in the contact section of your account settings. Include your registered mobile number so we can verify your identity before sharing account details.

Account Settings Log into your Nine Wicket account and navigate to the privacy section under settings to review what data we hold, update your contact preferences, or submit a data deletion request for closed accounts.

What This Policy Covers

Nine Wicket Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to all personal information we collect when you create an account, make deposits via bKash, Nagad or Rocket, place bets on cricket matches or slots, and contact our support team. We gather account registration details including your name, mobile number and email

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address. Payment transaction logs record the wallet you used, transaction amounts and timestamps but do not store your PIN or full wallet credentials. Device information includes your IP address, browser type, operating system and mobile device identifiers to maintain security and deliver the correct interface. Session
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data tracks your login history and activity patterns to detect unusual access attempts. We use this information to verify withdrawals, prevent duplicate accounts, customize your lobby experience, and respond to your support requests. When you contact us through live chat or email, we keep conversation records
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tied to your account. We retain your data as long as your account remains active and for a compliance period after closure. Your information stays within our operational systems and is not sold to third parties. Access depends on your local law and whether your region
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permits online betting platforms. If you are in an area where such services are restricted, do not create an account or provide personal information. Cookies and tracking technologies help us remember your login state and preferences across sessions. You can manage cookie settings in your browser,
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though disabling them may affect account access and lobby navigation. We apply standard security measures including encrypted connections and access controls to protect your data from unauthorized disclosure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Protect Your Information

We secure your account data and payment records with encrypted connections and access controls. Your bKash, Nagad and Rocket transaction details are logged for verification but we never store your wallet PINs. Here's what happens with the information we collect and how you can manage it.

Collection Purpose

We gather account registration details, payment transaction logs, device identifiers and session data to run your account, verify withdrawals, prevent fraud, and maintain platform security. Nothing is collected beyond what we need for these operational tasks.

Cookie Usage

Cookies remember your login state and language preferences across sessions. We use session cookies to keep you logged in and analytics cookies to understand how visitors navigate the lobby. You can disable cookies in your browser settings.

Data Retention

Your information stays active as long as your account is open and for a compliance period after closure. Once the retention window expires, we delete personal details while keeping anonymized transaction records for audit purposes.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request if your account is closed. Contact our support team with your registered mobile number to start any of these processes.

Privacy Policy Questions

We collect your name, mobile number, email address, date of birth for age verification, and device details like IP address and browser type. Payment logs record which wallet you used—bKash, Nagad or Rocket—and transaction amounts but never your PIN.

Transaction records help us verify withdrawal requests, detect duplicate accounts, and resolve payment disputes. We log the wallet name, amount and timestamp but do not store your bKash, Nagad or Rocket credentials or PINs in our systems.

Yes. Contact our support team through live chat or email with your registered mobile number. We'll verify your identity and send you a report of your account details, transaction history and stored preferences within a few business days.

We retain your data for a compliance period after account closure, typically aligned with local record-keeping requirements. Once that window expires, we delete personal identifiers while keeping anonymized transaction logs for audit purposes only.

We do not sell your information. Payment processors like bKash, Nagad and Rocket receive transaction details necessary to complete deposits and withdrawals. Game providers may see anonymized session data but not your name or contact details.

Log into your account, open the settings menu, and navigate to the notifications section. You can toggle email and SMS preferences there. Changes take effect immediately and you'll only receive account security alerts after opting out of promotions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette DiamondSpin GamesNine Wicket Casino

How We Handle Your Privacy

How to Reach Us About Privacy

How We Protect Your Information

Collection Purpose

Cookie Usage

Data Retention

Your Rights

Privacy Policy Questions

01 What personal information does Nine Wicket collect when I open an account?

02 How does Nine Wicket use my payment transaction data?

03 Can I request a copy of the data Nine Wicket holds about me?

04 How long does Nine Wicket keep my account information after I close my account?

05 Does Nine Wicket share my personal data with third parties?

06 How do I update my contact preferences or opt out of promotional messages?

Privacy Policy

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